Last updated: September 25, 2026
At Joint, we want you to feel confident using our products and services. This Refund Policy explains when refunds may be available and how to request one.
1. Subscription Payments
Joint subscriptions are billed in advance according to the billing cycle you select.
You can cancel your subscription at any time. After cancellation, your subscription will remain active until the end of the current paid billing period unless otherwise stated.
We generally do not provide automatic refunds for partially used subscription periods.
2. Refund Eligibility
A refund may be considered in situations such as:
- You were charged more than once for the same subscription.
- A payment was made as a result of a technical billing error.
- You were charged after successfully cancelling your subscription.
- You were unable to access a paid service due to a verified issue on our side for a significant period of time.
- A refund is required under applicable consumer protection law.
Submitting a refund request does not guarantee that a refund will be approved.
3. Change of Mind
Unless required by law, we generally do not offer refunds simply because you:
- changed your mind,
- stopped using Joint,
- forgot to cancel your subscription,
- purchased the wrong plan,
- did not use all available features during the billing period.
We recommend reviewing the available plans and features before completing a purchase.
4. Free Trials
If your subscription includes a free trial, you may cancel before the trial ends to avoid being charged.
If you do not cancel before the end of the trial period, the applicable subscription fee may be charged automatically according to the plan you selected.
5. Annual Plans
Annual subscriptions are charged in advance.
If you cancel an annual subscription, access will normally continue until the end of the current annual billing period.
Refund requests for annual plans will be reviewed individually and may only be approved where required by law or where there has been a billing or service-related issue attributable to Joint.
6. Promotional and Discounted Purchases
Payments made using promotional pricing, coupons, discounts, or special offers are subject to the same refund rules unless the terms of the promotion state otherwise.
If a refund is approved, the refunded amount will be based on the amount actually paid.
7. How to Request a Refund
To request a refund, contact our support team and include:
- the email address associated with your Joint account,
- the date of the payment,
- the amount charged,
- your reason for requesting a refund,
- any relevant invoice, receipt, or transaction information.
Please do not send full credit card numbers or other sensitive payment information.
8. Refund Review
We may review account activity, billing records, cancellation history, and relevant technical information when evaluating a refund request.
We may request additional information if necessary to process your request.
9. Approved Refunds
If a refund is approved, it will normally be returned to the original payment method.
Processing times depend on the payment provider and financial institution and may take several business days after the refund has been issued.
10. Payment Provider Purchases
If your purchase was processed through a third-party payment provider, marketplace, or app store, additional refund rules may apply.
In some cases, refund requests must be submitted directly to the payment provider.
11. Chargebacks
If you believe a payment was made incorrectly, we encourage you to contact us before initiating a chargeback so we can try to resolve the issue.
Fraudulent or abusive chargeback activity may result in account restrictions where permitted by law.
12. Consumer Rights
Nothing in this Refund Policy limits any refund, cancellation, withdrawal, or other consumer rights that cannot legally be excluded under applicable law.
Where applicable law provides stronger rights than this policy, those legal rights will apply.
13. Changes to This Policy
We may update this Refund Policy from time to time.
When we make material changes, we may update the date shown at the top of this page or provide additional notice where appropriate.
14. Contact Us
If you have questions about a payment or refund request, contact:
Joint Support
Email: support@joint2d.com
For legal use, I’d have the final version reviewed based on where Joint is incorporated, where customers are located, and which payment provider you use, because refund and withdrawal rights can differ significantly between regions.